Welcome to Fermata.

Your privacy is important to us. This Privacy Policy explains how Fermata collects, uses, stores, shares, and protects your information when you use the Fermata mobile application, website, and related services (collectively, the "Platform").

By using Fermata, you agree to the practices described in this Privacy Policy.

 

Information We Collect

We collect information you provide directly, information collected automatically, and information received from trusted third parties.

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Personal Information

When creating an account or using the Platform, we may collect:

-Full name

-Email address

-Phone number

-Date of birth

-Profile photo

-Username

-Mailing or billing address

-Payment information (processed securely through third-party payment providers)

 

Account Information

Your Fermata profile may include:

-Musical interests

-Instruments owned

-Rental history

-Listings

-Reviews

-Ratings

-Verification status

-Preferences

 

Transaction Information

-When you rent, sell, or purchase equipment we may collect:

-Listing information

-Rental dates

-Transaction amounts

-Payment status

-Messages related to transactions

-Delivery information

-Insurance selections

-Damage claims

-Refund information

 

Device Information

We may automatically collect:

-Device type

-Operating system

-Browser type

-IP address

-Device identifiers

-Crash reports

-Performance analytics

-App version

 

Location Information

With your permission, Fermata may collect approximate or precise location information to:

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-Display nearby listings

-Improve search results

-Enhance local marketplace functionality

-Location access may be disabled within your device settings.

 

How We Use Your Information

-We use information to:

-Create and manage accounts

-Verify user identity

-Process rentals and sales

-Facilitate payments

-Provide customer support

-Prevent fraud

-Improve Platform performance

-Personalize recommendations

-Communicate updates

-Provide optional insurance services

-Resolve disputes

-Maintain Platform security

-Comply with legal obligations

 

Optional Insurance Services

Fermata offers optional equipment protection through approved third-party providers.

If you purchase optional coverage, we may share only the information reasonably necessary with the applicable insurance provider to:

-Process enrollment

-Handle claims

-Verify transactions

-Investigate damage reports

-Participation in insurance programs is entirely optional.

 

Payment Processing

Payments are processed by trusted third-party payment providers.

Fermata does not store complete payment card information.

Payment processors may collect payment information subject to their own privacy policies.

 

How We Share Information

We may share information with:

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Other Users

When participating in transactions, users may see:

-Name

-Profile photo

-Ratings

-Reviews

-Verification status

-Listings

 

Service Providers

We work with providers that help us operate Fermata, including:

-Payment processors

-Cloud hosting providers

-Analytics providers

-Identity verification services

-Insurance partners

-Customer support tools

 

Legal Requirements

We may disclose information when required by law or when necessary to:

-Respond to legal requests

-Prevent fraud

-Protect users

-Enforce our Terms

-Protect Fermata's legal rights

 

Cookies & Similar Technologies

We use cookies and similar technologies to:

-Remember preferences

-Maintain login sessions

-Improve performance

-Analyze traffic

-Enhance user experience

-Users may manage cookie preferences through browser settings.

 

Data Retention

We retain personal information only as long as reasonably necessary to:

-Provide services

-Complete transactions

-Meet legal obligations

-Resolve disputes

-Enforce agreements

-Some information may remain after account deletion where required by law.

 

Account Deletion

Users may request deletion of their account at any time.

Following verification, Fermata will delete or anonymize personal information unless retention is required by law or necessary for fraud prevention, dispute resolution, taxation, or legal compliance.

 

Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.

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However, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

 

Children's Privacy

Fermata is intended for use only by individuals 18 years of age or older. By creating an account, you represent and warrant that you are at least 18 years old.

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We do not knowingly collect personal information from anyone under 18. If we become aware that a user under 18 has created an account, we will take steps to remove that account and any associated personal information

 

California Privacy Rights (CCPA & CPRA)

California residents may have the following rights:

-Know what personal information we collect.

-Request access to personal information.

-Request correction of inaccurate personal information.

-Request deletion of personal information.

-Receive information in a portable format where applicable.

-Limit certain uses of sensitive personal information where required by law.

-Not be discriminated against for exercising privacy rights.

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Requests may be submitted by contacting: support@fermataapp.com. We will respond in accordance with applicable California law.

 

International Users

If you access Fermata outside the United States, you understand that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

 

Third-Party Services

The Platform may contain links to third-party websites or services.

Fermata is not responsible for the privacy practices or content of third-party providers.

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Users should review the privacy policies of those providers before sharing information.

 

Analytics

We may use analytics tools to better understand how users interact with the Platform.

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These tools may collect anonymous or aggregated information about device usage, app performance, and user engagement.

 

Marketing Communications

Users may receive service-related communications necessary to operate their account.

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Marketing emails, newsletters, and promotional messages may be sent only where permitted by law.

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Users may unsubscribe from promotional communications at any time.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

If significant changes are made, we will provide notice through the Platform or other appropriate means.

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Continued use of Fermata after changes become effective constitutes acceptance of the revised Privacy Policy.

 

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Fermata

Website: www.fermataapp.com

Email: support@fermataapp.com